Does support.com use cookies?

support.com uses 11 cookies. No consent management platform was detected.

Does support.com use a cookie banner (CMP)?

No consent management platform (cookie banner) was detected on support.com. Since the site sets non-essential cookies or loads third-party trackers, it may not meet GDPR and ePrivacy prior-consent requirements.

Which third-party trackers does support.com use?

support.com loads 13 third-party requests from 7 vendors, including Google LLC, Microsoft, RudderStack, Impact, Amazon.

How many marketing and analytics cookies does support.com set?

support.com sets 0 marketing and 6 analytics cookies, alongside 0 strictly necessary cookies. Under GDPR and the ePrivacy Directive, non-essential cookies require prior consent.

support.com

Item: support.com
Rating: 24
Author: Passiro

https://support.com

Last scanned July 20, 2026

A cookie scan of support.com completed on July 20, 2026 found 11 cookies and 13 third-party tracking requests. The assessment covered 10 pages across 10 unique page templates. No consent management platform was detected. Our check observed 13 third-party requests from 7 vendors; non-essential tracking of this kind requires prior consent under the ePrivacy Directive.

Claim & unlock

Third-party

Trackers

Vendors

Consent banner

None detected

Scans

What this setup is missing

Consent signals (IAB TCF) were detected, but the consent platform was not recognized.
Google tags were observed, but Google Consent Mode v2 was not detected.

Compliance by audience

European Union

✗ Not met

GDPR + ePrivacy · Prior consent (opt-in)

United Kingdom

✗ Not met

UK GDPR + PECR · Consent-based

United States

✓ Meets this model

CCPA/CPRA + state laws · Notice & opt-out

Canada

! Needs attention

PIPEDA + Québec Law 25 · Consent-based

Brazil

! Needs attention

LGPD · Consent-based

Scanned from the EU; sites may serve different banners or tracking to other regions. Verdicts reflect observed behaviour measured against each audience's rules.

Cookies

11 cookies detected: 0 necessary, 6 analytics, 0 marketing

Total

Necessary

Functional

Analytics

Marketing

Unknown

Filter by category

Name	Domain	Category	Provider	Expiry	Secure	HttpOnly	Party
_vis_opt_s before consent	.support.com	Analytics	VWO	95 d	–	–	1st
_vis_opt_test_cookie before consent	.support.com	Analytics	VWO	Session	–	–	1st
_vwo_ds before consent	.support.com	Analytics	VWO	55 d	–	–	1st
_vwo_sn before consent	.support.com	Analytics	VWO	Expired	–	–	1st
_vwo_uuid before consent	.support.com	Analytics	VWO	360 d	–	–	1st
_vwo_uuid_v2 before consent	.support.com	Analytics	VWO	361 d	–	–	1st
cs_rand before consent	www.support.com	Unknown	-	Expired	✓	–	1st
JAAnonymousGUID before consent	.www.support.com	Unknown	-	25 d	–	–	1st
rl_anonymous_id before consent	.support.com	Unknown	-	360 d	–	–	1st
rl_page_init_referrer before consent	.support.com	Unknown	-	360 d	–	–	1st
rl_session before consent	.support.com	Unknown	-	360 d	–	–	1st

Third-Party Trackers

13 requests detected from 7 vendors: Google LLC, Microsoft, RudderStack, Impact, Amazon...

Analytics

Marketing

Necessary

Functional

Other

Vendor	Category	Type	Domain
Google LLC before consent Google Tag Manager	Analytics	script	www.googletagmanager.com
Microsoft before consent Microsoft tracker domain (source: Disconnect.me, category: Analytics)	Analytics	script	www.clarity.ms
RudderStack before consent RudderStack CDP	Analytics	script	cdn.rudderlabs.com
Impact before consent Impact tracker domain (source: Disconnect.me, category: Advertising)	Marketing	script	imp.pxf.io
Microsoft before consent Microsoft tracker domain (source: Disconnect.me, category: Advertising)	Marketing	pixel	bat.bing.com
Amazon Amazon tracker domain (source: Disconnect.me, category: Content)	Necessary	script	d3e54v103j8qbb.cloudfront.net
Google LLC Google tracker domain (source: Disconnect.me, category: Content)	Necessary	script	ajax.googleapis.com
Google LLC Google Fonts stylesheet	Necessary	script	fonts.googleapis.com
Google LLC Google Fonts files	Necessary	script	fonts.gstatic.com
Volentio JSD Volentio JSD tracker domain (source: Disconnect.me, category: Content)	Necessary	script	cdn.jsdelivr.net
Wingify Wingify tracker domain (source: Disconnect.me, category: Content)	Necessary	script	dev.visualwebsiteoptimizer.com
Google LLC before consent Google tracker domain (source: Disconnect.me, category: FingerprintingGeneral)	Unknown	script	pagead2.googlesyndication.com
Google LLC before consent Google tracker domain (source: Disconnect.me, category: FingerprintingGeneral)	Unknown	script	region1.google-analytics.com