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Troubleshooting

Troubleshoot a banner that appears on every visit

Repeated prompts can come from browser storage, consent duration or an inconsistent installation.

1. Test one normal browser

Make a choice in a normal browser window, then reload the same page. Private sessions, cleared website data and browser privacy settings can prevent a choice from surviving later visits.

2. Review consent duration

Open Implementation, expand Behavior and check Consent Validity. See Change how long consent is remembered before changing the value.

3. Compare pages and domains

Check whether the prompt returns on the same page or only after moving to a different hostname. Confirm that the intended Passiro configuration loads consistently and that no second banner integration is present.

4. Ask for a storage check

If the same page keeps prompting in a normal session, ask your developer to check whether browser storage is blocked or cleared. Report the browser, affected pages and exact steps to Passiro.

Placeholder[SCREENSHOT PLACEHOLDER HC-40-1: Behavior with Consent Validity highlighted, using a demo configuration. Use only dummy website details, names and branding.]
Placeholder[SCREENSHOT PLACEHOLDER HC-40-2: A short test log comparing reload, new tab and different hostname, with dummy URLs and results. Use only dummy website details, names and branding.]