Troubleshooting
Troubleshoot an empty or missing cookie declaration
Check the declaration data and page installation separately.
1. Review the scan
Open the latest scan and check whether it completed and found cookies. If pages were missed, follow Troubleshoot missing or incomplete scan results.
2. Check the correct website
Open the cookie declaration settings for the website you are publishing. Confirm that the declaration embed belongs to that website.
3. Check the page embed
Ask your developer to confirm that the declaration code is present on the published page and has not been removed by the CMS. A code block that displays the snippet as text will not render the declaration.
4. Retest and report
Refresh the page after publishing. If the declaration remains empty or fails to load, report the page, scan status and browser to Passiro. Keep your cookie information accurate while you investigate.
Placeholder[SCREENSHOT PLACEHOLDER HC-46-1: A completed demo scan with a small set of example cookies. Use only dummy website details, names and branding.]
Placeholder[SCREENSHOT PLACEHOLDER HC-46-2: A neutral cookie-policy page showing the declaration area and its expected populated state. Use only dummy website details, names and branding.]