Troubleshooting
Remove duplicate cookie banners
Two banners usually mean more than one consent integration is installed.
1. Identify the two banners
Check whether both are Passiro or whether a previous platform is still active. Note the pages where the duplication appears.
2. Find each installation
Ask your developer to inspect the website's code, CMS plugins, custom-code settings and tag manager. The same Passiro script may have been installed in more than one place.
3. Keep one intended setup
Remove the duplicate installation or old integration as part of a coordinated update. Keep the intended Passiro installation before the trackers it controls.
4. Retest the full flow
Publish the change, refresh relevant caches and test in a fresh session. Confirm that one banner appears and that reject, accept, custom choices and the settings button still work.
Placeholder[SCREENSHOT PLACEHOLDER HC-43-1: An illustrative neutral page with two generic cookie banners, labelled as the problem. Use only dummy website details, names and branding.]
Placeholder[SCREENSHOT PLACEHOLDER HC-43-2: The corrected demo page with one banner; no real customer names, logos or homepage content. Use only dummy website details, names and branding.]