Support Center
Get help with your setup.
Browse step-by-step articles by topic, or send us a support enquiry and we will help you directly.
Start with a topic.
Setup, configuration and troubleshooting • 50 guides
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Install the Passiro script
7 articles
Add your website, install the Passiro script, switch from another platform and check your setup before launch.
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Banner design and regions
10 articles
Design your banner, choose where and in which language it appears, and let visitors change their choices.
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Cookies and trackers
9 articles
See which cookies and trackers your website sets, and what loads before visitors give consent.
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Google Consent Mode v2
2 articles
Connect your visitors’ consent choices with your Google tags, in basic or advanced mode.
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Consent records and statistics
3 articles
Find and export consent records, and understand your consent statistics.
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Account and team
6 articles
Manage your profile, notifications, team and API access, review account activity and send feedback.
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Plans and billing
2 articles
Review your subscriptions, site allocations and invoices.
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Troubleshooting
11 articles
Work through checks when the banner, scan results, cookie declaration or consent records do not behave as expected.
Before you contact us
- Include the website the question is about.
- Describe what you tried and what happened.
- Never send passwords or consent records.
Or email support@passiro.com.
Service status
Check the measured availability of cookie banner delivery, the dashboard and the API.
Support questions
How do I get product help?
Send a support enquiry or email support@passiro.com with your website and a clear description of the issue. Do not include passwords.
Are there step-by-step help articles?
Yes. The Support Center has step-by-step articles grouped by topic, from installing the Passiro script to troubleshooting. If you cannot find an answer, send us a support enquiry and we will help you directly.
Can I suggest a feature?
Yes. The Product Roadmap form is the most direct place to describe a product improvement.
How do I know if a Passiro service is unavailable?
System Status shows the measured availability of cookie banner delivery, the dashboard and the API.
Is email support included?
Yes. Email support is included from Pro and above, with priority support on Business and Enterprise. Chat support is planned.