Troubleshooting

Work through checks when the banner, scan results, cookie declaration or consent records do not behave as expected.

11 articles

Troubleshoot a banner that does not appear

Work through these checks when your cookie banner is missing.
Troubleshoot missing or incomplete scan results

Check the scan scope and loading behavior before assuming a cookie or tracker is absent.
Troubleshoot banner changes that are not visible

Use these checks when your website still shows an older design or text.
Troubleshoot a banner that appears on every visit

Repeated prompts can come from browser storage, consent duration or an inconsistent installation.
Troubleshoot an incorrect banner language

Check the language selection separately from the translation text.
Troubleshoot unexpected regional banner behavior

Use this guide when a visitor sees the wrong banner or no banner in a particular location.
Remove duplicate cookie banners

Two banners usually mean more than one consent integration is installed.
Investigate cookies that appear before consent

A cookie being present does not by itself tell you when it was created or what it does.
Troubleshoot videos, maps or widgets that do not load

An embedded service may wait for consent, or it may have a separate loading problem.
Troubleshoot an empty or missing cookie declaration

Check the declaration data and page installation separately.
Troubleshoot missing consent records

Check timing, filters and the actual test choice before assuming a record is missing.

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