Troubleshoot missing consent records
Check timing, filters and the actual test choice before assuming a record is missing.
1. Allow time for the archive
New records can take up to about an hour to appear. Note when you made the test choice and check again after that time.
2. Review the filters
Open Consent Records for the correct website. Check the selected date and any consent ID or country search. Clear restrictive filters and use the page navigation if needed.
3. Repeat one clear test
Open the website in a fresh session and actively save a choice in the banner. Simply opening a page is not the same as submitting a consent choice. Confirm that the intended Passiro script is installed.
4. Report the missing test
If the record still does not appear, send Passiro the website, test time, browser and steps. Share only the details needed to investigate, rather than a full visitor export.