Troubleshoot banner changes that are not visible
Use these checks when your website still shows an older design or text.
1. Confirm the website and save
Check that you edited the website whose Passiro script is installed on the page. Return to the relevant editor and use its Save control. Translations have a separate Save overrides control.
2. Check the active version
Review the banner template, regional setup and language. You may be viewing a different regional banner or translation from the one you edited.
3. Refresh the published page
Reload the website in a fresh browser session. If you changed the installed code, confirm that your website changes were published. Ask your developer to clear relevant website or CDN caches if they serve an older page.
4. Compare and report
If the issue remains, record the page, browser language, expected change and what appears instead. Include a screenshot in Feedback so Passiro can investigate.