Troubleshoot a banner that does not appear
Work through these checks when your cookie banner is missing.
1. Start with a fresh visitor session
Open your website in a new private window. An existing consent choice can prevent the initial banner from appearing again. Look for the cookie settings button.
2. Check the installation and domain
In Implementation, run Verify Installation. Confirm that the main script is published on the page, uses your site's ID and loads before other scripts. Check that the current domain is in Allowed Domains.
3. Check regional rules
In Geolocation, review whether the visitor's location should receive a banner. For multiple banners, check the region assigned to each one.
4. Check publishing and caching
Save changes in Passiro and publish your website changes. Clear the website or CDN cache if it still serves old code. Ask your developer whether optimization tools delay or modify the Passiro script.
Still stuck? Contact Passiro with the affected page URL, browser, device, expected region, test steps and the verification result. Do not send passwords or API credentials.
Screenshots are edited, anonymized examples. Use your own website, banner and Passiro script.