Troubleshoot missing or incomplete scan results
Check the scan scope and loading behavior before assuming a cookie or tracker is absent.
1. Check the latest scan
Open Scan History. Confirm that the scan completed and review Pages and Duration.
2. Review scope and exclusions
Open Scanning → Crawler Settings. Check Pages per scan and Ignored paths. Make sure the pages that load the missing tool are included.
3. Allow enough loading time
For scripts that appear after a delay, review Extra wait after page load. Increase Scan timeout when a scan needs more time. Save settings and scan again.
4. Check access and special journeys
Ask your developer to check whether a firewall, robots.txt rule, login requirement or overlay prevents the crawler from reaching the page. Tools loaded only after specific interactions may require a separate manual check.
Passiro identifies its crawler as PassiroCrawler/1.0. Do not assume a clean scan means every private page or visitor action was tested.
Screenshots are edited, anonymized examples. Use your own website, banner and Passiro script.