Troubleshoot unexpected regional banner behavior
Use this guide when a visitor sees the wrong banner or no banner in a particular location.
1. Review the selected mode
Open Geolocation. Check whether you use Same banner everywhere or Smart geo-targeting, then review the configured countries and regional banners.
2. Check country coverage
In Same banner everywhere, visitors outside the selected countries are not prompted and scripts load normally. Confirm that your selection matches the audience you intended to cover.
3. Test the relevant location
Test from the location in question and record whether a VPN or proxy is involved. Browser language and visitor country are different settings. Use a fresh session when comparing first-visit behavior.
4. Share a precise example
If the result is unexpected, send Passiro the page, expected country or region, approximate test time and observed banner. Include the relevant configuration without exposing visitor records.